Customer Service Representative - Premium Footwear Brand

Join Hypesneaker, a leading premium footwear brand, as a Customer Service Representative in the vibrant heart of Canggu, Bali. This is your opportunity to deliver exceptional service to a global community of sneaker enthusiasts while working in a dynamic, fast-paced environment. As a Customer Service Representative, you'll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience.

At Hypesneaker, we pride ourselves on our commitment to customer satisfaction and our passion for footwear. Our team is dedicated to providing top-notch service and helping our customers find the perfect pair of sneakers. With a focus on innovation and excellence, we offer a unique work experience that combines the beauty of Bali with the excitement of the global sneaker community.

📋 Tanggung Jawab Pekerjaan

• Provide outstanding customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Handle customer orders, including processing, tracking, and delivery coordination.
• Assist with product selection and recommendations based on customer preferences and needs.
• Manage customer accounts and maintain accurate records using our in-house CRM system.
• Collaborate with the sales and marketing teams to promote products and services.
• Stay updated on the latest trends and developments in the footwear industry.
• Participate in training programs to enhance your skills and knowledge.
• Contribute to a positive and inclusive work environment.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, retail, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in English, both written and spoken.
• Familiarity with CRM systems, such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Passion for footwear and sneaker culture.
• Willingness to travel and work in a diverse international environment.

🛠️ Keahlian

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